Australia 4 Wheel Drive Rentals User Agreement and Terms and Conditions
1st January 2008 to 31st March 2012 Seasons

Australia 4 Wheel Drive Rentals
Australian Business Number: 54 561 356 425
Postal Address: GPO Box 3410, Darwin, Northern Territory, Australia 0801
Email: info@australia4wheeldriverentals.com

Australia 4 Wheel Drive Rentals - Full summary of the Terms & Conditions

Australia 4 Wheel Drive Rentals:

At Australia 4 Wheel Drive Rentals we display the full summary of the Terms & Conditions. In these terms and conditions to the best of our ability these terms and conditions to the best of our ability we have displayed our conditions.

Australia 4 Wheel Drive Rentals an Australian Business ABN No: 54 561 356 425 incorporating their group of web sites including www.australia4wheeldriverentals.com and www.australia4wheeldriverentals.com.au act as a booking agent for the customer/client (you).

Australia 4 Wheel Drive Rentals is a licensed travel agent based in Northern Territory Australia with the License No. NT094 providing a online facility where the customer/client can compare the multiple choices that are provided by well known Four Wheel Drive, Campervan, Car and Motorhome rental companies called suppliers/vehicle operators in Australia and New Zealand. The customer/client can make an assessment of which vehicle best suits their requirements, specification and budget.

The vehicle rental contract is between the customer (you the hirer) either travelling or intending to travel on an selfdrive itinerary and the supplier 'The Vehicle Rental Company'. Your actual vehicle rental contract is signed on the nominated pickup date at the supplier's nominated pickup depot. Your actual vehicle rental contract is between the customer/client (you) and the supplier/vehicle operator.

Quotations:

All quotations are subject to availability of vehicles and services quoted and are not guaranteed until the deposit or full amount whichever is stated in the quotation of the selected vehicle is received and the booking is confirmed in writing by the supplier. Some quotations will have validity dates (refer to Smart Rates and Flex Rates which are valid for one week only as they can change price every week) on them and if a deposit is not received by that expiry date then the quotation will automatically cancel without notification to you. On occasions we request a supplier to quote directly to you and we also supplier the supplier with your contact and requests details to be able to quote. < Australia 4 Wheel Drive Rentals will not be held responsible for any errors and omissions in quotes. Quotes we will be revised to reflect the supplier's summary of terms and conditions if this occur.

It is the customer/client's responsibility to choose a trip and vehicle within their capabilities.

Booking requests:

Booking requests are only accepted on the condition that Australia 4 Wheel Drive Rentals User Agreement and Terms and Conditions, and the Suppliers Terms and Conditions that apply to the relevant rental vehicle have been read and understood, and that you AGREE TO ACCEPT THEM.

Submitting a faxed or online secure booking form is acknowledge as acceptance of Australia 4 Wheel Drive Rentals User Agreement and Terms and Conditions, and the Suppliers Terms and Conditions by the customer/client (you)

Australia 4 Wheel Drive Rentals endeavours to keep the Terms and Conditions, specifications for their vehicles are current and up to date for the vehicle rental supply operators but accepts no responsibility for changes made by vehicle rental supply operators that do not appear within this and all our group of web sites. Vehicle rental supply operators may also apply minimum rental terms without warning during busy periods such as Christmas and summer peak season, Easter and School Holidays and other selected event dates such as Bathurst weekend.

Bookings:

To secure a booking, Australia 4 Wheel Drive Rentals requires a completed Booking Form by the main driver (Unless other person is prior authorised) and payment details (credit card number, security code, expiry date, full name on card, full residential address and telephone contact details).

Amendments:

Tickets requiring amendments to names, dates, vehicle clauses, rates or any amendment which involves the ETicket to be amended and reissued to the main hirer. In 2010 the first 2 booking amendments for date or location changes are free of charge (then on a AUD$35 agent fee applies per amendment). However the vehicle operators may have price variances and fees that will apply and must be paid by the customer, extensions may require the deposit amount to be increased. Reduction in rental periods may reduce the total of the rental but the deposit will remain unchanged.

All amendments must comply with the relevant suppliers/vehicles operators' current terms and conditions.

Payment:

A Rental ETicket Voucher will be emailed to you. Please check that all the details are correct. The Rental Voucher is only valid when the total balance has been processed. You are also required and agree as part of these terms you are required to sign the 1st confirmation page of the same Rental Voucher (ETicket) and fax, mail or scan this page to Australia 4 Wheel Drive Rentals within 72 hours.

Prices:

All prices will be quoted in Australian Dollars. Please use a currency converter to check the cost. All prices include Australia Goods and Services Tax of 10% and New Zealand Goods and Services Tax of 12.5%.

Exchange Rate / Currency Variations: All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for currency variances up or down. Refunds by credit card can take up to 45 working days or more depending on the renter’s Financial Institution. Suppliers we use and/or their agent 'Australia 4 Wheel Drive Rentals' will not honour calculation errors. Should a calculation error occur the supplier will charge for the shortfall at pickup. (this is part of the suppliers terms).

Must be in writing and can either be per email, facsimile, or by letter. No cancellation will be accepted unless received in writing, signed by the main hirer and received by us directly from you between working hours EST 8am-4pm Monday to Friday and 8am-12.30 Saturday's-Sunday's unless with prior consent. The date that we acknowledge receiving the cancellation notice is the date that it is deemed cancelled. If you are emailing, posting or faxing follow this up by a telephone call with your full Australia 4 Wheel Drive Rentals ETicket reference details of Ticket number, supplier, date of travel and your name and current contact telephone number. This is so we can instantly act to try to save you unnecessary costs. We have saved our clients considerable cancellation fees by this process.

All booking deposits are non refundable, you are locking in a great price and need to make sure of your travel arrangements prior to confirming the booking. You must read the Terms and Conditions that apply to the vehicle you wish to hire prior to making a reservation request. Any supplier cancellation fees that apply are additional to the forfeiture of the reservation deposit amount. When calculating the cancellation fees the calculations will be based on the full Gross listed retail rate of the supplying rental company and not on any discounted rates.

The agents security booking deposit (not any monies paid to the supplier) will be carried forward towards future booking deposit made by Australia 4 Wheel Drive Rentals (this is at the sole discretion of Australia 4 Wheel Drive Rentals ) if cancellation is made more than 30 days prior to travel. Deposit will be held for at least 3 months from date of cancellation less the value of any promotional coupon included in the booking such as food/fuel card and books and postage. On request we will consider holding deposits for much longer periods to help you plan another trip. Each suppler varies in their terms and conditions. If you cancel a booking and a refund for any other reason is credited to you then any 2% merchant fee taken by Australia 4 Wheel Drive Rentals will not be credited as we have been advised by our merchant facility this is not refunded by the credit card companies such as Visa and Mastercard.

Cancellations made less than 30 days from the pick up date will mean that the terms and conditions of the rental operator also apply to the booking. These arrangements can cost you over and above your deposit amount and it is important that you know the cancellation policies of the operator you wish to book with. There are 2 vehicle operators who impose a small cancellation fee for cancellations even outside 30 days including Apollo and AAMotorhomes and these are clearly indicated on your quote and ETicket. By booking with Australia 4 Wheel Drive Rentals you are agreeing to abide by the cancellation policies of both Australia 4 Wheel Drive Rentals and the cancellation policies of the vehicle operators.

The vehicle Operators cancellation policies are contained within the Terms and Conditions of each individual supply company and are clearly available throughout the Australia 4 Wheel Drive Rentals web site, your ETicket and on your quote. We advise you to read them carefully and make sure that you fully understand them, should you have any queries we are more then happy to answer your questions.

As Australia 4 Wheel Drive Rentals policy is to pay all suppliers within 24-72 hours of booking the clients vehicles the required daily basic the card holder/main hirer agrees not to reverse any credit card payments made to Australia 4 Wheel Drive Rentals for the booking for any reasons whatsoever. If you have a concern it is to be conducted with the supplier who will have your full required funds already from us the booking agent. Australia 4 Wheel Drive Rentals will assist you as we have done so over the many years we have been in business and as much as possible as we have considerable leverage within the industry.

Refunds will not be made for bookings cancelled due to inclement weather, work commitments, road closures or restrictions, altered / delayed / cancelled connecting travel arrangements or family or self ill health. We strongly recommend that you take out travel insurance, including cancellation insurance and effects of Force Majeure!

A $100 administration fee for any cancellation, no show or no pickup fee will also apply from the agent.

No Show or No Pickup

When the rental vehicle has been collected, and the rental agreement contract between the hirer and the rental supply company has been signed, the Terms and Conditions contain within that contract apply in full. Should there be any amendment such as shorten or extend the hire once the hire has commenced, the hirer will have to deal directly with the rental supply company and not us at Australia 4 Wheel Drive Rentals, though we will assist to provide some general information. Any decision made will be between you and the rental supply company.

A booking shall be kept in the name of the original named person/s on the booking at all times and not changed. The same person/s shall be responsible for paying for the security bond and signing the vehicle suppliers rental agreement contract at pickup. All main and extra drivers must be present at the pickup of the rental with a valid drivers license as per the suppliers terms. Any variance to this is based on suppliers discretions.

Please note that the car, campervan and motorhome rental companies reserve the right at their sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. Even though it's you that solely decides what date to travel we will assist you with all our available resources and information prior to booking and before travel to help you decide on an appropriate time to travel.

Concerns whilst travelling:

Once you have commenced on your travel with the rental vehicle please keep handy the suppliers 24 help desk contacts details given to you at pickup by the supplier. In the event of an accident you must notify the supplier/vehicle operator immediately of any concern whatso ever so they may be able to assist in resolving your concerns immediately.

In the event that a customer/client has a complaint about any of the travel arrangements or vehicle rental, they must advise the relevant supplier at the time and inform Australia 4 Wheel Drive Rentals in writing. This will assist settlement of any grievance or complaint. Any dispute over the quality, fitness and condition of the product is between the customer/client and the product supplier and as such, Australia 4 Wheel Drive Rentals cannot be held liable for any problem with the product supplied.

Your 'Responsibility' and we also strongly suggest you take out adequate 'Travel Insurance':

We strongly advise that you take out full travel insurance. Unforeseen circumstances that may require you to cancel travel plans can be very costly especially when the cancellation occurs shortly before commencement of a hire. In most cases this will incur a heavy penalty by the vehicle operator including total loss of the hire costs paid by you. Please ensure you have adequate travel insurance cover.

Australia 4 Wheel Drive Rentals as a broker or operator or agent finalises all arrangements for these products on the express condition that it shall not be held liable for any injury, any loss, loss of monies, accident, cancellation of travel, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, equipment failure or loss, war, acts of terrorism, any national and international crisis, pending weather such as cyclones, road restrictions imposed by suppliers at pickup, water vessel, aircraft or equipment or by Acts of God or through the acts of default of any company or person engaged in renting the vehicle and conveying the passengers or in carrying out our arrangements of tours or otherwise in connection herewith. Australia 4 Wheel Drive Rentals reserves the right to change any of the facilities, services or prices described in the information provided.

Australia 4 Wheel Drive Rentals including it's agent's, it's affiliates, sub-contractor's or staff accepts no liability for any action or activity undertaken by the customer/client arranged independently or by Australia 4 Wheel Drive Rentals while on holiday. Australia 4 Wheel Drive Rentals including it's agent's, affiliates, sub-contractor's or staff shall not be liable to compensate customer/clients for associated expenses incurred as a result of their booking what so ever. No refund will be made for any unused services that are included in the price.

Once the hire commences when the rental vehicle has been collected, and the rental agreement contract between the hirer and the rental supply company has been signed, the Terms and Conditions contained within that contract apply in full.

Any failure of a rental supply company to provide the vehicle they confirmed as being reserved is entirely the responsibility of that rental supply company. Every endeavour will be made by the rental supply company to provide an equivalent or better vehicle as set out in their Terms and Conditions and Australia 4 Wheel Drive Rentals accepts no responsibility for this or for any situation where a reserved vehicle is unavailable.

The customer acknowledges and agrees that many events relating to the services displayed on this site are beyond our control and such we are not liable for such occurrences including: price fluctuation, cancellation or class of vehicle booked not available, vehicle not available at pickup, variation of services, conditions of travel, currency of information, non- performance of services by suppliers or rental companies and rental companies' accountability.

Australia 4 Wheel Drive Rentals accepts no liability for personal injuries and losses.

Important Please Note:

Why we are specialists - Information and keeping you informed with details such as 240 Volt Power to all vehicles:
Vehicles with 240 Volt wiring such as motorhomes can only be connected to 240Volts (15amps) mains at recognized camp grounds that have applicable 240Volt (15amps) mains connections suitable Motorhome and Campers. They are not suitable or allowed for normal house extension leads and generators. This is not explained by many and we feel it is important you know the capabilities of your vehicle.

Errors and Ommissions
Australia 4 Wheel Drive Rentals as a broker or operator or agent are not liable for errors and omission on Quotes and ETickets'. If a discrepancy has been found we will advise of any amendment relevant and noted. The suppliers Counter Agreement and Summary of Terms and conditions always overrule and apply except in cancellation fees where the security deposit factor is relevant.

If a pricing calculation error or a error in the condition of the terms has occurred Australia 4 Wheel Drive Rentals will not be liable for any financial difference. If the summary of terms is different to the suppliers counter agreement Australia 4 Wheel Drive Rentals will not be held responsible as summary of terms and counter agreement are available and supplied at different times of the year.

Disclaimer:

All supplier vehicle specifications, supplier images, supplier lists of inclusions and supplier terms and conditions are provided by the supplier rental companies and may change at any time without notice. All vehicle information is presented in a simple and clear format that enables easy comparison. Images are for illustration purposes only and may vary from the actual vehicle provided. As vehicles may be upgraded or changed at any time the images may not show all variations within a vehicle category. Illustrations and text in any of our brochures/documentation/web page are representations only of the product depicted. Variances in actual products offered could occur due to modifications and/or upgrades to the product design.

Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. You will agree to verify the information with the provider of the service should you take any action after reading these pages. You will agree to indemnify Australia 4 Wheel Drive Rentals, it's staff, it's sub-contractors/agents and www.australia4wheeldriverentals.com and it's websites, and all other access providers that enabled you to access this site for all foreseeable and unforeseeable results of any actions you take based on the material contained in this site.

We reserve the right to levy any government increase in local taxes that may be introduced after the publication of this site, however, we will make every effort to ensure that you are notified of any of these matters either prior to your booking or as soon as practicable after we have knowledge of such increases.

Australia 4 Wheel Drive Rentals an Australian Business ABN No: 54 561 356 425 incorporating their group of web sites including www.australia4wheeldriverentals.com and www.australia4wheeldriverentals.com.au act as a booking agent for the customer/client (you). This user agreement shall be interpreted in accordance with the law of Northern Territory in the Commonwealth of Australia. The actions, claims, demands or suits arising out of this agreement shall be exclusively justifiable in the courts of the said state. Australia 4 Wheel Drive Rentals has the sole authority to vary or omit any of these terms.